Privacy Policy

Privacy Policy

Last updated: 29 October 2025

This Privacy Policy explains how Vizzali (“we”, “us”, “our”) collects, uses and shares personal information when you visit vizzali.com or make a purchase. We follow UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Controller: Vizzali (online-only brand, United Kingdom).
Contact: support@vizzali.com (we reply within 3 business days).

Personal information we collect

  • Order information — name, billing and shipping address, e-mail, phone, items purchased, delivery preference, and payment details (processed securely by our payment providers).
  • Account & communications — login details you create, messages you send us (e.g., contact form, e-mail), and your preferences.
  • Device & usage — IP address, browser and device type, pages viewed, and interactions (to keep the site secure and improve the experience).
  • Marketing preferences — your opt-in/opt-out choices for e-mails (and SMS if enabled in future).

How we use your information (and legal bases)

  • To fulfil orders — process payment, arrange shipping, provide invoices and updates (contract).
  • Customer support — respond to questions and handle returns (contract/legitimate interests).
  • Fraud prevention & site security — protect our store and customers (legitimate interests/legal obligation).
  • Improve our site and products — analytics and performance (legitimate interests).
  • Marketing — only with your consent; you can unsubscribe at any time (consent).

Sharing your information

We share information with trusted service providers so we can run our store, for example:

  • Shopify (store platform and hosting).
  • Stripe (payments — card details are encrypted; we do not store full card numbers).
  • Carriers/fulfilment partners (to deliver your order).
  • Professional services (e.g., analytics or IT support) where needed.

We do not sell your personal information.

International transfers

Some providers may process data outside the UK. Where required, we rely on appropriate safeguards (such as standard contractual clauses) to protect your information.

Retention

We keep personal information only as long as necessary for the purposes above — for example, order records are retained to meet accounting/tax requirements. We then delete or anonymise it.

Your rights (UK GDPR)

You have the right to request access, rectification, erasure, restriction, portability and to object to certain processing. Where processing is based on consent, you may withdraw it at any time. To exercise your rights, e-mail support@vizzali.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Marketing

We send marketing e-mails only if you opt in. You can unsubscribe via the link in our e-mails or by contacting us. If we enable SMS in future, we will ask for your consent and provide clear opt-out instructions.

Cookies

We use cookies to keep the site secure, remember your preferences and understand how it is used. For details and controls, see our Cookie Policy.

Security

  • Payments are processed by Stripe with TLS/SSL encryption and under PCI DSS standards.
  • We do not store full card numbers on our servers.
  • We take appropriate technical and organisational measures to protect your data. No method of transmission or storage is 100% secure.

Children

Our site is not intended for children under 13. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here and update the date above.

Contact

Questions about privacy? Contact support@vizzali.com.

This page is for general information only and does not constitute legal advice.